Shipping Policy

Under normal circumstances Greystone Promotional Products Inc.will guarantee to ship your merchandise on or before your specific deadline; however you should be aware that we cannot be responsible for delays on the part of the carrier who is delivering your merchandise. In rare instances, we may actually ship the items after the ship date by a faster shipping method in order to meet the intended receipt date.

The additional cost for this will be at our expense. While Greystone Promotional Products Inc. does guarantee that your goods will arrive by a certain day, we are unable to guarantee an exact time of delivery.

Order delivery dates must be qualified and confirmed viable by your Customer Service Representative before they can be guaranteed.

Orders that do NOT contain specific required delivery dates, do NOT qualify for the delivery guarantee.

Shipping costs will be estimated on your Order Approval unless specified for customer pick-up. If shipping costs have to be revised due to order changes, or destination changes, we will contact you to let you know of the changes. Orders will be shipped using Greystone Promotional Products Inc. preferred carriers. Orders will be drop-shipped to your location. 3rd Party Carriers will not be accepted.

Due to the nature of production and manufacturing standards, overruns and under runs may occur within a 5% to 10% range. This means that you may receive an overage or a shortage to your order.

If you require a specific quantity we strongly encourage you to order 10% more than your target quantity.

We will charge you for the quantity shipped. You will not be charged for products you do not receive.

Once your order has been placed it will be processed and shipped quickly. If you need to make any changes to your order please contact us immediately. Otherwise we may not be able to make changes before your order ships.

Once you approve the order acknowledgement and artwork approval, the order is initiated and production begins. If you require additional information or clarification, please contact your sales representative.

Cancellations are charged at a $50 service fee, plus any production charges accrued at the time. Production charges include, but are not limited to: art charges, paper or product proofs, set up charges, digitizing [embroidery], restocking fee [15% of item price] and shipping charges.

These fees will be billed at Greystone Promotional Products discretion.

The best way to avoid cancellation fees is to be 100% confident that you want to move forward with your order. Please make your selections carefully and thoughtfully.

We make every effort to fill your order to your specifications. The ordering process for imprinted goods allows you the opportunity to approve your print artwork before the imprinting process begins.

Because once they are imprinted, these specifically manufactured goods have NO value to us or to other customers, NO returns of properly imprinted goods are accepted. Un-imprinted merchandise returns are subject to a 15% restocking fee and the necessary freight costs to return the product do apply. Incomplete or partial returns will not be accepted. Unauthorized returns will not be accepted.

Any imprinted products returned in violation of this policy will be discarded at the discretion of Greystone Promotional Products Inc.

These fees will be billed at Greystone Promotional Products Inc. discretion.

In case that you believe you received a product or an order in error, please contact customer service within 5 working days of receipt of the merchandise. Claims made after this time will not be reviewed.