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Important! Customer approval of artwork |
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All orders require written or electronic approval of the artwork before
production can begin. This is very important, and sometimes forgotten by
customers, especially when it is a rush order. The timelines provided
below in our shipping policy begin only when we have received approval
of the artwork.
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Shipping Policy |
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| Express |
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Express items are normally shipped within 3 - 5 working days. If for any
reason we are unable to ship within this time frame, our Customer Service
Department will contact you.
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| Standard Orders |
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For embroidered and screened apparel: 2 - 3 weeks if we currently have your
logo on file. If we need to produce a digitized tape of your logo 2 - 4
weeks will be required once we have signed confirmation on the artwork.
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For hard goods: 2 - 4 weeks after approval of design, color, and
placement of your logo. Delivery times can vary, depending upon
the specific manufacturer.
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For custom items: 8 - 12 weeks after approval of the
pre-production sample.
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In all cases your sales representative will confirm your delivery
date once you have placed your order.
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| Rush Orders |
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In the case of special events or rush orders we are at times able to provide
faster service. This may result in higher freight costs, all options
will be covered by your sales representative when taking your order.
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Shipping Charges |
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All shipments are FOB Factory. Freight costs are not included in any of
our quotes. All of the freight costs incurred for your order are added
to your invoice as an additional charge.
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Currency & Payment |
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All Pricing is in Canadian Dollars.
For all COD orders we accept MasterCard, Visa and American Express credit cards.
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Accounts can be set up and terms negotiated upon completion of our Credit
Application. For more information, please contact our Controller
Karen Stone.
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For all new customers requesting credit, your first order must be accompanied with a 50% deposit.
Approved accounts are granted terms of 30 days, up to a balance of $5000.
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For orders greater than $5000.00 your account executive will notify our
credit department so we can help you re-apply for a higher credit balance.
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If you are requesting product from an unique supplier not on our current
supplier list a 50% deposit will be required.
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Orders for Non-Profit Organizations (I.e.; teams etc) are C.O.D.
unless pre-authorized.
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Taxes |
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Sales Taxes must be charged at the applicable rate for the province you
reside in or from the supplied ship-to address.
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If you are going to be re-selling the products purchased from Greystone
you should provide us with your PST number when you are placing
your order.
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Product Defect and Returns Policy |
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Greystone will accept returns of any merchandise purchased from Greystone,
according to the following considerations:
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| a. Return Authorization (RA) Number |
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RA numbers can be obtained from Greystone's Administration Center.
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To obtain an RA number, the reason for the return must be established.
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Products arriving at Greystone's warehouses without pre-authorization
will be refused and returned to our client at the client's expense.
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| b. Product Defect Policy |
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i. Dead on Arrival (D.O.A)
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Products received which are later found to be defective due to a
manufacturing defect will be replaced by Greystone.
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Products, which are not found to have a manufacturing issue,
will be returned and billed to the client.
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ii. Carton Damage
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All damages must be reported within 10 days from receipt
of the goods.
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All requests must be accompanied by either a signed Bill of
lading stating the damages or a copy of the carrier's
inspection report.
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It is the responsibility of the recipient to check the shipment
for quantity and any sign of apparent damage.
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iii. Concealed Damage
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All concealed damages must be reported within 30 days
from receipt of product.
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It is the responsibility of the recipient to carefully inspect
merchandise internally within a reasonable amount of time.
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| c. Returns other than damaged or D.O.A |
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Returns due to clerical or shipping error, where Greystone is at fault,
will incur no charge for return goods.
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Authorized returns, due to circumstances under the client's control,
may incur a re-stocking fee of up to 20%, plus shipping charges.
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All returns must be placed within 7 days upon receivable of goods. |
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To obtain your RA Number, or if you have any other questions, please contact
our customer service team at 888.891.4646.
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