All orders require written or electronic approval of the artwork before production can begin. This is very important, and sometimes forgotten by customers, especially when it is a rush order. The timelines provided below in our shipping policy begin only when we have received approval of the artwork.

Express items are normally shipped within 3 - 5 working days. If for any reason we are unable to ship within this time frame, our Customer Service Department will contact you.

For embroidered and screened apparel: 2 - 3 weeks if we currently have your logo on file. If we need to produce a digitized tape of your logo 2 - 4 weeks will be required once we have signed confirmation on the artwork.

For hard goods: 2 - 4 weeks after approval of design, color, and placement of your logo. Delivery times can vary, depending upon the specific manufacturer.

For custom items: 8 - 12 weeks after approval of the pre-production sample.

In all cases your sales representative will confirm your delivery date once you have placed your order.

In the case of special events or rush orders we are at times able to provide faster service. This may result in higher freight costs, all options will be covered by your sales representative when taking your order.

All shipments are FOB Factory. Freight costs are not included in any of our quotes. All of the freight costs incurred for your order are added to your invoice as an additional charge.

All Pricing is in Canadian Dollars.

For all COD orders we accept MasterCard, Visa and American Express credit cards.

Accounts can be set up and terms negotiated upon completion of our Credit Application. For more information, please contact our Controller Karen Stone.

For all new customers requesting credit, your first order must be accompanied with a 50% deposit. Approved accounts are granted terms of 30 days, up to a balance of $5000.

For orders greater than $5000.00 your account executive will notify our credit department so we can help you re-apply for a higher credit balance.

If you are requesting product from an unique supplier not on our current supplier list a 50% deposit will be required.

Orders for Non-Profit Organizations (I.e.; teams etc) are C.O.D. unless pre-authorized.

Sales Taxes must be charged at the applicable rate for the province you reside in or from the supplied ship-to address.

If you are going to be re-selling the products purchased from Greystone you should provide us with your PST number when you are placing your order.

Greystone will accept returns of any merchandise purchased from Greystone, according to the following considerations:

RA numbers can be obtained from Greystone's Administration Center.

To obtain an RA number, the reason for the return must be established.

Products arriving at Greystone's warehouses without pre-authorization will be refused and returned to our client at the client's expense.

i. Dead on Arrival (D.O.A) Products received which are later found to be defective due to a manufacturing defect will be replaced by Greystone. Products, which are not found to have a manufacturing issue, will be returned and billed to the client.

ii. Carton Damage All damages must be reported within 10 days from receipt of the goods. All requests must be accompanied by either a signed Bill of lading stating the damages or a copy of the carrier's inspection report. It is the responsibility of the recipient to check the shipment for quantity and any sign of apparent damage.

iii. Concealed Damage All concealed damages must be reported within 30 days from receipt of product. It is the responsibility of the recipient to carefully inspect merchandise internally within a reasonable amount of time.

Returns due to clerical or shipping error, where Greystone is at fault, will incur no charge for return goods.

Authorized returns, due to circumstances under the client's control, may incur a re-stocking fee of up to 20%, plus shipping charges.

All returns must be placed within 7 days upon receivable of goods.

To obtain your RA Number, or if you have any other questions, please contact our customer service team at 888.891.4646.