What can I expect when I order on-line?
A customer service representative will contact you to confirm your order and contact information. An order confirmation and artwork proof will then be faxed or emailed to you for your final authorization. Upon receipt of your signed confirmation, your order will be processed for production.

When will I receive my order?
Production times will vary depending on the product ordered. Embroidered or silk-screened products take approximately 2 to 3 weeks. For most hard goods, production time is between 2 to 4 weeks. Custom-made products require 8 to 12 weeks.
Please Note: Production time begins after the artwork has been approved.

What if I require products for an event date that is in less than 2 weeks?
We strive to meet every event date when possible, however there are many variables that may affect production and delivery. One of our experienced Customer Service representatives will gladly assist you in determining an appropriate product for your event and time line.

Are freight and taxes included in the quoted prices?
Applicable freight and taxes are extra, and will be outlined in your final invoice.

What payment options are available?
We offer several different payment options. Prepayment, Cash, VISA, MasterCard, American Express, C.O.D., and approved Credit Terms.

I forgot my log-in information?
If you have forgotten your log-in information, please contact us and one of our Customer Service representatives will be happy to assist you.

How do I find what I want?
For quick and easy product sourcing we have provided a comprehensive selection of products that can be accessed through a listed Category or by entering a keyword(s) in the Search box provided. Still don't see what you are looking for? Contact us, and we will be happy to source your product from thousands of other products not yet placed on our website. We can also offer custom manufacturing to meet your exact specifications! Experience the Greystone advantage of centralized sourcing, production, distribution and fulfillment services.

What if I need something but cannot reach my account manager?
Here at Greystone, we work as a team. If your account manager is not available, any of our experienced Customer Service representatives will gladly assist you.

What if I require less than the minimum quantity when ordering apparel?
We understand that there will be times when smaller quantities are required and have designed our EXPRESS program specifically to assist you in these circumstances. As few as 4 pieces may be ordered from our Express products and produced in approximately 5 days. If the product you require is not part of our Express program, please contact us to review your special request on a per order basis.

Will you ship to individual offices if I place one combined order?
Yes, Greystone will gladly accommodate your shipping requirements, including split shipments as well as out of country shipments.

What if I do not like the product once I have received the order?
We want our clients to be 100% satisfied. If an item or service does not meet your expectations, please contact your account manager or our Sales & Service Manager, and we will do our best to resolve the issue to your satisfaction.

I am unsure what would be best suited for my upcoming trade show. Can you help?
One of our professional Customer Service representatives would be happy to offer suggestions and help you source the best product for your event and budget.

How do I submit artwork?
First, be sure that you have a suitable original file of your company logo. We recommend that you use an EPS version of your file (vector) if possible, or a high-resolution TIFF or JPG version if the file is not vector-based. The same logo file you submit will be used for artwork approval and will be sent to the manufacturer for the actual production of your order. If you do not have a file suitable for the final process available at this time, you can provide a lower-quality graphic to begin previewing products and submit a final logo at a later time. Complete instructions can be found in the Submitting Logos section.

What is the difference between Bitmap and EPS files?
These two file names represent the difference between what is called "raster" (Bitmap, TIF, JPG, etc.) and "vector" (EPS, WMF) images. A raster image saves information about every dot (pixel) that makes up an image. These files tend to be larger in size because more information is being saved about the image. Raster images sometimes require printing in a process format and may not have as smooth of edges on solid color (spot) printing. A vector image makes up a picture by storing to points and the angle of the curve between the two points. A vector logo will typically have many points and curves, but far less information is necessary to be stored, therefore resulting in a smaller file size. Vector images are the preferred option for spot color printing and produce sharp, crisp edges in the print process.

Are the colors I view on my screen accurate?
Depending on the resolution and quality of your monitor, colors may appear different. We try and display all colors as accurately as possible, but do not guarantee the finished product will look like it did on your screen. The best way to ensure color exactness is to provide us with a PMS color.

What is a Bleed?
When an image is printed to the edge of a piece of paper, it is said to bleed to the edge.

What does CMYK stand for?
The acronym for the four process color inks: Cyan, Magenta, Yellow and Black.

What does Color Separation mean?
Literally separating the areas of a piece to be printed into its component spot and process ink colors. Each color to be printed must have its own printing plate.

What is an EPS File?
EPS stands for Encapsulated Postscript File. A vector based, computer graphics file format developed by Adobe Systems. EPS is the preferred format for many computer illustrations, because of its efficient use of memory and fine color control.

What is a Font?
A graphical design applied to all numerals, symbols and characters in the alphabet. A font usually comes in different sizes and provides different styles, such as bold, italic, and underlining for emphasizing text.

What does FTP mean?
FTP stands for File Transfer Protocol. The method for uploading and downloading files to/from internet server systems.

What does PMS stand for?
PMS stands for Panatone Matching System. A proprietary color system for choosing and matching specific spot and process colors.

What does Process Color mean?
The mechanical process of reproducing a full color image with the three primary subtractive color inks (CMYK/ Cyan, Magenta, Yellow) and black.